On behalf of a multinational life
sciences company concerned about information security, RivalScape
was retained to see if we could find and fix the sources of their
increasingly common information leaks.
We interviewed the executives
and CI staff about the likely weak spots. We looked at issues ranging
from how proprietary documents were marked and secured to how much
we (and thus any competitor) could learn from studying the corporate
website, sales literature, PR and company employment ads. We personally
reviewed staff behavior at the client’s trade show booth.
We discovered a number of loose points in various processes and
behaviors, and observed people who tended to unwittingly give out
too much information. Another area that received scrutiny was staff
discussions with outside technology, business and securities analysts.
Working with both the CI and HR staff, we helped establish a Workforce
Information Security Program™ with one designated individual
in charge of handling all requests for information from outside.
We conducted staff training to build awareness of the problem and
instill new behaviors and procedures, making sure these new policies
were well understood and would be properly implemented.
and hired a WCI manager for a name-brand tech company
First we helped
this well-known high-tech company determine whether it was better
to hire a Workforce Competitive Intelligence™ (WCI)
manager from within or recruit from outside. This new position
would manage the WCI function recently established within the HR
We worked closely with the lead HR manager championing
the WCI effort. Since the client did not have a deep CI team, we
recommended looking outside. We determined staffing needs and drafted
a robust job description with six- and twelve-months goals. Then
we located and successfully recruited a CI expert to fill the position.
research vendors for a large manufacturing company
A Fortune 500
manufacturing firm had an ongoing need for investigation and assessment
of research vendors to serve both HR and CI functions. On their
own, the company had found vendors skilled at addressing broad
CI subjects and vendors with HR expertise, but never the special
application of CI techniques to HR they wanted. RivalScape was
hired to develop such a research vendor program. We identified,
evaluated, recommended and ultimately managed several primary and
secondary research vendors who had the cross-expertise the client
wanted. Utilizing these new research providers the client was able
to more cost-effectively and successfully address some key strategic
issues, especially in the area of employment branding and competitive
Started a Competitor Alumni Program™ for a large
professional services firm
A Fortune 500 professional services
firm wanted to broaden its competitive intelligence reach and utilize
the competitor knowledge within its workforce. RivalScape developed
a Competitor Alumni Program™ for
the client, ensured its cultural fit, prepared the interview plan
including detailed questions, and conducted training workshops.
The CAP was successfully implemented across departments and lines
of business. The resulting insights have corroborated and validated
other sources of intelligence and provided a new source for early
warning of potential threats and opportunities.